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Yesterday I was supposed to deliver two webinars via Adobe Connect. The first one was in the morning and it went fine. The second was in the evening and I was unable to load Adobe Connect on my laptop - it launched the app and the blue bar extended right across the screen (whatever that's supposed to indicate!), but then it stopped and didn't open. I tried uninstalling and reinstalling but same thing happened. I had to cancel the webinar in the end and felt like a fool. My company will certainly be using a different webinar app in future but out of interest I'd like to know if anyone can suggest why Connect failed the second time.
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3 Replies 3 /t5/connect-discussions/connect-not-loading/m-p/10146173#M12219 Nov 14, 2018 Nov 14, 2018Copy link to clipboard
Adobe Support does have a hotline available when issues like this occur. Were you able to contact them? They could have reset the room and likely could have you running in moments. Most of the webinar vendors no longer offer this type of in meeting phone based support. If I'm having issues I often try to log in from another device as my first check to confirm whether it is my computer or the technology that is having issues. And then I always reboot before trying to call support (that's often their first question anyways).
I hope you reconsider changing platforms as the HTML5 full version that they are building will be faster and easier to get into than any other tool on the market. The participant version is already much faster than the app or flash versions.
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/t5/connect-discussions/connect-not-loading/m-p/10146174#M12220 Nov 14, 2018 Nov 14, 2018Copy link to clipboard
Thank you. I did try to find the hotline number but was unable to at the time. Can you advise me what it is please, Thomas?
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/t5/connect-discussions/connect-not-loading/m-p/10146175#M12221 Nov 14, 2018 Nov 14, 2018Copy link to clipboard
Usually when you have that bar load and then a hang, there is a network/firewall issue. That bar is the indication of the app loading but when the meeting does not load that is a result of it not being able to communicate with the Meeting server.
Hope you can resolve the issue.
