FAQs and answers about health benefits coverage and federal retirement.
Yes. After you retire, you will still have the opportunity to change your enrollment from one plan to another during an annual open season. You cannot change to another plan simply because you retired. Each year, Open Season runs from the Monday of the second full workweek in November through the Monday of the second full workweek in December. The 2021 Federal Employees Health Benefits (FEHB) Open Season will run from November 8 through December 13, 2021.
Yes, you can keep your existing health benefits coverage if you meet all of the following conditions:
If you're retiring under the Minimum Retirement Age (MRA) plus 10 provision of FERS, health care and life insurance coverage are suspended until your annuity starts, even if it is postponed.
Yes. OPM has the authority to waive the 5-year participation requirement when it's against equity and good conscience not to allow an individual to participate in the health care insurance program as a retiree. However, the law says that a person's failure to meet the 5-year requirement must be due to exceptional circumstances. When someone is retiring voluntarily, a waiver may not be appropriate because he or she can continue working until the requirement is met. When circumstances under these conditions otherwise warrant a waiver, we will notify the individual's employer.
Your family enrollment covers yourself, your current spouse, your eligible children who are under the age of 26, and other eligible dependents.
Your Official Personnel Folder should contain everything OPM needs, including a record of all of your health care benefits registration forms (SF-2809 and/or SF-2810). When you retire, you should make sure your records show a complete history of your health care insurance enrollment for the last 5 years.
You can pay your premiums directly to OPM. You shouldn't send any payments until we contact you with instructions on how to pay your premiums to OPM.
You should contact the Social Security Administration at least 3 months before your 65th birthday to apply for benefits. The Social Security Administration will have records pertaining to your eligibility for Medicare coverage. If they don't, and you or your employer need to get a statement of your earnings to apply for coverage, then you should write to:
General Services Administration National Personnel Records Center Civilian Personnel Records 111 Winnebago Street St. Louis, Missouri 63118
You should provide the following information in your request:
If you are an annuitant, you can find your CSA or CSF claim number on your 1099-R, your annual COLA notice or your Benefits Booklet.
If you are unable to locate your CSA or CSF claim number, or you are not a retiree, former spouse of a retiree or a survivor of a retiree, or you are inquiring about the status of a refund application, please contact us on
1-888-767-6738 and one of our representatives will be able to assist you.
To report a death of a Retired Federal Employee or Current Federal Employee, please click the link below that applies:
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Please be advised that the information submitted must be entered by the annuitant or on behalf of the annuitant by the Representative Payee.
We will email you in 3 to 5 business days with a response. Please do not call us for an update before you receive this email.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.
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